SHIPPING, PAYMENT, CUSTOMER SERVICE
All orders are packed by us – with great attention to detail and an extra touch of Eilenna magic ✨
Do you place your order before 9:00 AM on a working day? Then your package will usually be on its way to you the very same day. In many cases, it will even arrive the next day!
Sometimes delivery services take a little longer – but don't worry: as soon as your package is on its way, you will receive a tracking number so you can easily track it.
Free shipping? We've got you covered! Shipping is free within Germany for orders of €70 or more.
Worldwide shipping is free on orders of €100 or more.
Simply choose how you'd prefer to pay – we make it easy for you:
Whether lightning-fast with Apple Pay, relaxed via Klarna, directly with Sofortüberweisung (instant transfer), classic with a credit card, or securely through PayPal – the choice is yours. 🙌
Everything encrypted, everything secure. That makes shopping twice as much fun!
Whether you have a question about your order, can't decide between two colors, or simply want to share your new favorite look – we look forward to hearing from you!
We are here to help you quickly, personally, and with lots of heart. We usually reply even faster than you can say "phone strap" – but at the latest within 24 hours.
Email: info@eilenna.de
Instagram: Send us a DM or tag us: @eilenna.shop
Company with a heart
Hi, we are Annelie and Thomi – and eilenna is our shared passion project.
Learn about the story behind eilenna and why it's about more than just beautiful products for us.